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Apptis Awarded ITS-EPA II Call Center Task Order

14-Feb-2011 | Source : AG-IP News | Visits : 7873

CHANTILLY, VA - Apptis Inc., a leading provider of essential IT and communications services to key Defense and Civilian agencies, announced in a press release award of the EPA Call Center Task Order under the ITS-EPA II Blanket Purchase Agreement. This contract has a one-year period of performance with five one-year options.

Apptis will provide ITIL-aligned Call Center support for EPA employees, state organizations, universities, and the public through multi-channel contacts. Apptis, as a primary partner to CGI is part of the team responsible for the daily operations of the EPA Call Center. This award continues Apptis’ support of the EPA in their mission of protecting human health and the environment.

“Apptis is pleased to continue our support of the EPA’s mission and objectives,” said Skip Nowland, President and COO of Apptis. “We are honored to win the recompete of this key contract in our core call center competency area.”

Apptis will provide Single Point of Contact (SPOC) support for EPA employees, mission-based organizations, state organizations, universities, and the public. Apptis will provide all infrastructure, staff, and award-winning metrics to enhance the support capabilities of this essential customer. Apptis, in support of the EPA Call Center work, was part of the team awarded the 2008 Government Customer Support Excellence Award for Overall Excellence.

For more information on our support capabilities please visit www.apptis.com/news/Capabilities_ApptisManagedServiceDesk.pdf.

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