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EU Vote on the Consumer Rights Directive Threatens Consumer Protection in the Digital Market

07-Feb-2011 | Source : | Visits : 8345

BRUSSELS - The Internal Market (IMCO) Committee of the European Parliament voted to extend the consumer protection rules applicable to the sale of tangible goods to ‘intangible goods,’ such as digital services including software and other online services, according to a press release by the Business Software Alliance (BSA).

“The Business Software Alliance supports genuine and harmonized protection for European consumers, and measures that will enhance consumers’ confidence in the Digital Single Market. Yesterday’s vote on the Consumer Rights Directive, however, sets back consumer protection and puts unnecessary strains on technology providers,” commented Francisco Mingorance, senior director of Government Relations, EMEA at BSA.

If the Directive is extended to intangible goods such as computer software and related online services, such services will be subject to the rules applicable to physical goods such as toasters and washing machines. This could limit the protections consumers enjoy on software and online services.  For example, the guarantee of the software producer could arguably end on the day of the download despite the fact that it requires regular updates.

Professor Dr. Martin Schmidt-Kessel, an expert from the University of Bayreuth in Germany, hired by the IMCO Committee, recently presented a study in the Parliament which found that the straight-forward extension of the Consumer Rights Directive to digital 'intangible goods' could have negative consequences for consumers, industry and jobs.

“BSA urges the Members of the European Parliament to reconsider this position ahead of the vote in the Plenary session in March. The Commission has undertaken a series of studies on this topic, which will help point the way towards sound policies which lead to real advancements for consumers’ protection in the digital single market,” said Mingorance.

The Business Software Alliance is the world’s foremost advocate for the software industry, working in 80 countries to expand software markets and create conditions for innovation and growth.


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